Privacy Policy

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our service.

Information You Provide

• Account Information: Name, email address, password, and profile details
• Quiz Responses: Your answers to our city-matching quiz to provide personalized recommendations
• Email Signups: Email address when you sign up for our neighborhood guides
• Communications: Messages, feedback, and support requests you send us
• Payment Information: Processed securely through third-party payment providers

Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, clicks, and interactions
• Location Data: Approximate location based on IP address (not precise)
• Cookies and Tracking: Via cookies, pixels, and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our services
• Personalizing your experience and recommendations
• Sending newsletters and promotional content (with your consent)
• Responding to your inquiries and support requests
• Analyzing usage patterns to improve our platform
• Detecting and preventing fraud or security issues
• Complying with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third parties who help us operate our platform (hosting, analytics, email)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no security system is impenetrable. We cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request deletion of your data (with exceptions)
• Right to Portability: Receive your data in a portable format
• Right to Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication and security
• Performance Cookies: Help us understand how you use our site
• Marketing Cookies: Used to deliver personalized content

You can control cookies through your browser settings. Disabling cookies may affect functionality.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: